Managed IT Support London
North London IT Support
Everything you need to keep your business up and running, to work remotely and to make the most of today’s technology.
Based in North London? IT support high on your list of priorities? At PC Docs, we offer fast-response emergency IT support services, remote working setup, high speed internet solutions, cloud services, network infrastructure design, online and data security plans and plenty more, all designed to keep your business flying high, even when things get challenging.
Comprehensive IT Audit
FREE to all new PC Docs North London IT support clients.
Is your IT system secured and protected? Has support for your operating systems and software lapsed leaving you prone to attack? Are you at risk from ageing hardware? Could your internet speed and WiFi coverage do with a boost?
All these critical issues and more are explored in our comprehensive IT Audit worth £1195, yours for FREE when you become a PC Docs client.
What’s included?
- Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
- Data Recovery & Security – ensuring your business isn’t at risk from inadequate or unmonitored backups
- Network Infrastructure – checking cabling meets current standards and WiFi is providing sufficient, secure coverage
- Emails – assessment of current email applications, checking backup processes, identifying any room for speed and reliability enhancement
- Operating Systems and Software – ensuring current systems and software are up to date and in support for updates and security patches
- Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure no risk of failure
Why should you work with PC Docs?
Our metrics don’t lie. We prioritize your operational efficiency above all else.
95%
of our clients are completely satisfied with our expert IT support
99%
of IT support tickets are responded to within 10 minutes
100%
of new clients wish they made the switch earlier!
6 Great Reasons to Choose PC Docs for North London IT Support
When it comes to IT support, North London businesses have lots of great reasons to choose PC Docs as their preferred partner.
Fast
99% of support tickets get a response within just 10 minutes, with most issues resolved remotely for the ultimate in speedy problem-solving.
Expert
Our fully-qualified technicians are true experts, ready to deliver the support and advice you need to stay competitive and productive.
Experienced
Supporting North London businesses since 2003. We have the experience to fix any issue, however complex.
Dedicated
Fed up wasting your day trying to get supplier support? Hand it over to us and we’ll make all those third party calls we know you dread.
5-Star Rated
We’re proud of our 5-star reviews, but we’re not complacent. Our efforts continue to ensure our clients remain delighted to recommend us.
Jargon-Free
It’s a jargon-free service all the way with PC Docs. You’ll always understand the advice we give you, and that’s a promise.
FAQ
Your North London IT Support Specialists
Our IT support services are designed not just to keep your North London business ticking over, but to ensure it is in the best position to excel beyond the competition.
Whether you are looking to set up all your staff for remote working, are seeking a network or connectivity solution that solves productivity issues, or you are keen to reduce your risk by introducing resilient, disaster-proof systems, we have the expertise and knowhow to make it all happen for you.
Do you cover all of North London?
Yes, we supply telecoms and IT support services North London wide, including all of Barnet, Brent, Camden, Harrow, Islington, Cricklewood, Hampstead, Hendon, Kentish Town, Kilburn, Mill Hill, St John’s Wood, The Hyde, Willesden and Golders Green and all the local areas within.
What IT support services do you offer in North London?
Our fully managed North London IT support services include all-inclusive onsite visits plus unlimited remote IT support. Our UK-based helpdesk is manned by knowledgeable Microsoft Certified technicians, all available throughout regular business hours to deal with any issues you report. We also offer emergency IT support services with a dedicated hotline, so you can contact us round the clock should you need us.
What is ‘fully managed’ IT support?
Fully managed IT support reduces risk by ensuring uptime and therefore business continuity. It’s a crucial part of our fully managed IT support services for North London companies.
With fully managed IT support, you’ll find our team takes ongoing responsibility for every part of your IT and telecoms systems. From managing cloud backups to ensuring all the latest updates and software versions are installed on your systems, to network efficiency audits and troubleshooting, everything our North London IT support team does is geared towards boosting the efficiency of your business.
How quickly can you resolve my IT problem?
We offer a guaranteed two-hour response time for all IT support issues, although 99% of the time we’ll respond to support tickets in just 10 minutes. Our North London IT support team has in-depth experience and the required technical knowledge to identify issues quickly. We are also dedicated to making certain you will never have to wait longer than necessary for the solutions you need to boost productivity.
Can you set us up for remote networking?
Definitely yes! And we can provide support to your remote workers too. We offer everything a North London business would need to work remotely, from cloud phone systems and mobile services to virtual servers, hosted email and web conferencing.
How much do your IT support services cost?
All our IT support services are tailored to suit the needs of our North London clients. You may use bespoke software for example, or have a specific setup that’s unique to your business. This is precisely why we tailor our support plans on an individual basis.
As an idea of costs, our SLA-based, fixed rate IT support service starts from just £15 plus VAT per calendar month. Ad-hoc pay-as-you-go services start from £100 hour, pre-paid in blocks of 5 hours. All prices are subject to VAT.
What IT issues can you resolve?
Our team’s knowledge and experience is comprehensive, so we are able to resolve most IT issues as well as provide expert guidance on numerous technology matters.
If you are users of bespoke applications, we will assess whether we can support them, but in most cases it is not a problem. Exactly what is included in your IT support service will be detailed in your individual contract, so you have full clarity as to what is and isn’t covered.
Do you need to attend my North London office to provide IT support services?
We provide an onsite IT support service North London wide, however in the majority of cases we are usually able to resolve most issues remotely. This is beneficial because you can enjoy a much faster turnaround, as well as lower costs because we don’t have to charge for travelling time.
Our remote IT support service allows us to access your systems from our office, quickly identifying and resolving issues and getting you back to work swiftly.
99% of our support tickets receive a response within only 10 minutes, most problems resolved without the need for an onsite visit.
Customer Service
A North London IT support service that is dedicated to resolving your issues and being there for you whenever you need us. PC Docs clients know that they can rely on our Service Level Agreements for the turnarounds they need, and the swift responses that make all the difference.
UK-Based
Looking for IT support in North London that communicates on your level? At PC Docs, we make asking for help a breeze, and getting the answers even easier. With plain English our only language, you’ll never have to feel frustrated again you need a problem resolved or a question answered.
No Issue We Can't Fix
99% of our support tickets get a response in just 10 minutes, and most issues are resolved remotely. Our Microsoft Certified technicians are yet to come across anything they can’t handle. We’ve been providing IT support to North London companies since 2003, so you really can trust our extensive knowledge.
Talk to us
A few words from our clients
A pleasure to work with. Friendly and efficient. Competitive pricing. Tailored solutions. “A real asset to us.” We’re so proud of our reviews, we’d like to share them with you.
Switching to PC Docs was the best decision we made for our growing practice...
PC Docs has truly taken all the stress of IT from us.
PC Docs has truly taken all the stress of IT from us.
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
John and his IT support team at PC Docs have been a real asset to us at Chiller Box… We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
IT Support Insights
Useful tips, expert advice and all the latest breaking news from the world of technology, IT and cybersecurity.
