Managed IT Support London
IT Support London
Your one-stop-shop, providing all the communications and IT support London businesses need to grow, and stay competitive.
When your priority is to focus on your customers, there’s simply no space for challenges. From ironing out day to day IT issues, to providing the sound, expert advice you need to realise your long term business vision, you can trust the dedicated PC Docs team to take care of everything. Professionally, expertly, and most of all, swiftly. Because it’s not just about keeping you up and running. It’s about making sure you’re on the up.
Comprehensive IT Audit
FREE to all new PC Docs London IT support clients.
Is your IT system safe and secure? Are your operating systems still supported, or are they prone to attack? Are you at risk from ageing hardware? How’s your internet speed and WiFi coverage? Is there room for a productivity boost?
All these vital issues and more are explored in our comprehensive IT Audit worth £1,195, yours for FREE when you become a PC Docs client.
What’s included?
- Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
- Data Recovery & Security – ensuring your business isn’t at risk from inadequate or unmonitored backups
- Network Infrastructure – checking cabling meets current standards, and WiFi is providing sufficient, secure coverage
- Emails – assessment of current email applications, checking backup processes, identifying any room for speed and reliability enhancement
- Operating Systems and Software – ensuring current systems and software are up to date and in support for updates and security patches
- Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure no risk of failure
Existing London Based Clients
PC Docs provides IT support services to the following happy London clients:
- Cloud Desktop Solution for Concrete Supplier
- New Office IT Setup for Multi-Office Estate Agent
- Cloud Server Solution for North London Estate Agent
- Managed Wi-Fi for London Care Homes
- Emergency Office IT Setup for International Games Developer
- Network Infrastructure Setup for Shipping Company
- CCTV and Wi-Fi Setup for New Gym
- IT Upgrade for London Community Centre
- Emergency IT Support for Art Gallery
- IT Support for Private Medical Clinic
Why should you work with PC Docs?
Our metrics don’t lie. We prioritize your operational efficiency above all else.
95%
of our clients are completely satisfied with our expert IT support
99%
of IT support tickets are responded to within 10 minutes
100%
of new clients wish they made the switch earlier!
6 Great Reasons to Choose PC Docs for IT Support in London
When it comes to IT support, there are lots of great reasons why London businesses across a vast range of industries choose PC Docs as their preferred partner.
Fast
99% of support tickets get a response within just 10 minutes, with most issues resolved remotely for the ultimate in speedy problem-solving.
Expert
Our fully-qualified technicians are true experts, ready to deliver the support and advice you need to stay competitive and productive.
Experienced
We’ve been providing IT support services London wide since 2003. There is no issue we can’t fix, and no request is ever too much trouble.
Dedicated
Fed up wasting your day trying to get supplier support? Hand it over to us and we’ll make all those third party calls we know you dread.
5-Star Rated
We’re proud of our 5-star reviews, but we’re not complacent. Our efforts continue to ensure our clients remain delighted to recommend us.
Jargon-Free
We know tech-speak is a pet hate for many London businesses. Precisely why we’ll always make you fully understand what we’re talking about.
FAQ
Your Trusted London IT Support Company
At PC Docs we’ve been trusted for our expertise, honesty and genuine commitment to resolving our clients’ IT issues for the past 17 years. Considered one of the leading IT companies in London, our aim has always been to do our very best to help, at all times.
From high speed internet, remote working, cloud telecoms and network solutions tailored to protect your business and take it to the next level, to first class fully managed business IT support, London SMEs know that from PC Docs, they’ll receive nothing but top rate customer service from day one.
What IT support services do you offer?
Our IT support services are fully managed and include all-inclusive onsite visits and unlimited remote IT support. Our UK-based helpdesk, staffed by friendly Microsoft Certified technicians, is available during business hours. For out of hours or urgent issues, we offer an enhanced service with a dedicated line, so you can reach us whenever you need us.
How much does IT support cost?
Costs for IT support in London vary depending on various factors such as location, precise requirements and the level of technical experience required. We prefer to tailor our IT support packages to suit the individual needs of a business, and you are welcome to contact us for a bespoke quotation.
To give you an idea of costs, however, fixed rate IT support based on a Service Level Agreement starts from as little as £15 plus VAT per calendar month. This gives you access to our expert IT support helpdesk. We also offer ad-hoc IT support London wide starting from £100 plus VAT per hour. This needs to be pre-paid in blocks of 5 hours.
Please do get in touch should you require a more precise quotation.
How quickly can you fix my IT issue?
We offer a guaranteed two-hour response time for all IT support issues. However, in 99% of cases, we’ll respond to support tickets in just 10 minutes. Our aim is to do whatever we can to resolve your issue in the shortest timeframe possible. We have the experience and expertise amongst our small business IT support team to get to the bottom of problems swiftly, and the determination to ensure you are back up and running without unnecessary delay.
What IT issues can you fix?
Our experts have wide-ranging experience in various aspects of IT, so there is little we come across that we cannot resolve or provide specialist guidance on, and that includes most problems with bespoke applications.
Working remotely, we are able to install and upgrade software, configure changes to network settings, assist with password issues and offer user guidance for the likes of apps and updates. If an issue requires an onsite visit, perhaps to deal with a local hardware issue, then we’ll let you know straight away.
Your contract will outline what is and is not included in your personalised IT support service, but rest assured we have the knowhow to deal with a wide scope of issues.
Can you set my business up to work from home?
Absolutely yes, and we can support all your remote workers too. We offer the full set-up, from mobile services and cloud telephone systems in UK to virtual servers, hosted email and web conferencing. In other words, everything you need to create a flexible workforce, capable of keeping your business running at all times, whatever curve balls life may throw at it.
What is ‘fully managed’ IT support?
When we say ‘fully managed’, that means our expert team takes full ongoing responsibility for every aspect of your IT and telecoms systems. From cloud backups to ensuring all the latest updates and software versions are installed, through to system efficiency audits and troubleshooting, everything is geared towards keeping your business up and running, and optimising efficiency.
With the majority of businesses completely reliant on a smooth-running IT infrastructure nowadays, proactive network monitoring is vital to identify and stem issues that have the potential to slow productivity or bring workflow to a standstill. Fully managed IT support reduces business risk by ensuring continuity, and is a crucial part of our fully managed IT support services for London businesses.
Do you need to come to my office to provide IT support?
We offer an onsite IT support service throughout London, however in many cases we find that we can resolve most issues remotely. This provides the advantage of a faster turnaround, together with reduced costs because obviously the element of travel is removed.
Our remote IT support service is very popular, allowing us to access your systems from our office, swiftly identifying and resolving issues and getting you back up and running quickly.
99% of our support tickets get a response within just 10 minutes with the majority of issues being resolved without the need for an onsite visit.
Customer Service
For businesses in London, IT support has got to be all about the service. A helpful, friendly response, in double-quick time, from people who are dedicated to getting your IT issues resolved swiftly. People you feel relaxed to approach with anything, from the smallest everyday niggle to the most complex problem. It’s precisely what you’ll experience when you choose PC Docs as your London IT support company.
Speak to the sales team
As your London IT support company, everything is taken care of by our in-house, UK-based team of experts. You get to talk directly with our Microsoft Certified helpdesk technicians whenever you have a problem. You’ll find them a breath of fresh air, answering your questions in plain, jargon-free English and taking time to help you understand any underlying issues behind the problems you’ve been experiencing.
No Issue We Can't Fix
Bring us any issue, and you can consider it fixed. The PC Docs team has a wealth of experience and knowledge ready for you to tap into. From those annoying niggles that slow you down, through to productivity and workflow efficiency challenges that need bespoke IT solutions, there is nothing we’ve come up against that we couldn’t resolve over the past 17 years of providing IT support services London wide.
Talk to us
A few words from our clients
A pleasure to work with. Friendly and efficient. Competitive pricing. Tailored solutions. “A real asset to us.” We’re so proud of our reviews, we’d like to share them with you.
Switching to PC Docs was the best decision we made for our growing practice...
PC Docs has truly taken all the stress of IT from us.
PC Docs has truly taken all the stress of IT from us.
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
John and his IT support team at PC Docs have been a real asset to us at Chiller Box… We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
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