Managed IT Support London
IT Support Islington
When it comes to IT support that keeps you ahead of the game and working smart right round the clock, you can rely on PC Docs.
Because there is nothing more reassuring than the highest quality IT support, Islington businesses choose PC Docs every time for everything from remote working solutions and emergency IT support to cloud telephone systems, network infrastructure and reliable high speed internet. All backed by a personal service and exceptional expertise.
Comprehensive IT Audit
FREE to all new PC Docs IT support clients in Islington.
Our comprehensive IT audit, FREE to all new clients who take on our IT support services in Islington, is designed to uncover a variety of vital issues that could be holding you back or negatively affecting your competitive edge.
Here’s what’s included in the audit, worth £1195:
What’s included?
- Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
- Data Recovery & Security – ensuring your business isn’t at risk from inadequate or unmonitored backups
- Network Infrastructure – checking cabling meets current standards and WiFi is providing sufficient, secure coverage
- Emails – assessment of current email applications, checking backup processes, identifying any room for speed and reliability enhancement
- Operating Systems and Software – ensuring current systems and software are up to date and in support for updates and security patches
- Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure no risk of failure
Why should you work with PC Docs?
Our metrics don’t lie. We prioritize your operational efficiency above all else.
95%
of our clients are completely satisfied with our expert IT support
99%
of IT support tickets are responded to within 10 minutes
100%
of new clients wish they made the switch earlier!
6 Top Reasons to Choose PC Docs for IT Support in Islington
When it comes to IT support, Islington businesses have a number of valid reasons to choose PC Docs as their trusted partner.
Fast
99% of support tickets get a response within just 10 minutes, with most issues resolved remotely for the ultimate in speedy problem-solving.
Expert
Our fully-qualified technicians are true experts, ready to deliver the support and advice you need to stay competitive and productive.
Experienced
We’ve been providing IT support Islington wide since 2003, so you really can rely on us as your long term partners.
Dedicated
Fed up wasting your day trying to get supplier support? Hand it over to us and we’ll make all those third party calls we know you dread.
5-Star Rated
We’re proud of our 5-star reviews, but we’re not complacent. Our efforts continue to ensure our clients remain delighted to recommend us.
Jargon-Free
At PC Docs, we’ve outlawed all forms of IT jargon. So you’ll always find our advice easy to understand, and our experts a pleasure to deal with.
FAQ
The IT Support Specialists Islington Businesses Recommend
Because staying competitive in today’s marketplace is crucial, it’s essential to have the support you need, not just to get by, but to thrive. And that’s precisely what Islington businesses get when they engage PC Docs for IT support.
Whether you are seeking to boost productivity and efficiency with an internet or network solution that streamlines all your working processes; you need to get set up for remote working, or you’re looking to cut your risk levels by introducing a disaster recovery and back-up plan, our experts have the in-depth knowledge needed to make it all happen.
Do your IT support services cover the whole of Islington?
Yes, we cover the whole of the district of Islington and all surrounding areas, including Angel, Dalston, Finsbury, Highbury, Hoxton, Holloway, King’s Cross, Pentonville and St Luke’s.
What IT support services do you offer in Islington?
Our IT support services in Islington include fully-comprehensive onsite visits, together with unlimited remote IT support. Our UK-based helpdesk is managed by highly experienced and fully qualified Microsoft Certified technicians, all on hand throughout regular business hours. We also offer emergency IT support services with a dedicated hotline, so you can reach us 24/7 for all those IT emergencies.
What is ‘fully managed’ IT support?
Our fully managed IT support sees our team taking continuous responsibility for every aspect of your IT and telecoms systems. From managing cloud backups to checking all the latest updates and software versions are installed on your systems, to network efficiency audits and troubleshooting, everything our Islington IT support team does for you is focused on enhancing the efficiency of your business.
How quickly can you rectify my IT problem?
We offer a guaranteed two-hour response time for all IT support issues, although 99% of support tickets get a response within just 10 minutes. Our Islington IT support knows just how to identify issues in super-fast time, so you’ll rarely have to wait for a problem to be resolved.
Can you set us up for remote networking?
Yes we can! And we can provide IT support to your remote workers across Islington too. We offer everything an Islington business requires for remote working, from cloud phone systems and mobile services to virtual servers, hosted email and web conferencing.
How much do your Islington IT support services cost?
All our IT support services are tailored to suit the specific requirements of our Islington clients. Whether you work with bespoke software, or have a unique setup, we can tailor a plan that works for your individual business.
To give you an idea of costs, our SLA-based, fixed rate IT support service starts from just £15 plus VAT per calendar month. Ad-hoc pay-as-you-go services start from £100 hour, pre-paid in blocks of 5 hours. All prices are subject to VAT.
What IT issues can you fix?
Our team’s knowledge and experience is extensive, which puts us in the position to resolve the majority of IT issues, as well as provide expert guidance on numerous technology matters.
If your organisation works with bespoke applications, we will assess whether we can support them, but in most cases the answer will always be yes. Precisely what is included in your IT support service will be set out in your individual contract, so you will know exactly what is and isn’t covered.
Do you need to attend my Islington office to provide IT support services?
We provide an onsite IT support Islington wide, although we are usually able to resolve most issues remotely. This is good news for you, because it result in a much faster turnaround, as well as reduced costs because we don’t have to charge for travelling time.
Our remote IT support service allows us to access your systems from our office, swiftly identifying and resolving issues and getting you back to work without delay.
Customer Service
IT support Islington businesses can trust to resolve every issue in double-quick time. As a PC Docs client, you’ll never have to worry about waiting for a response thanks to our highly competitive Service Level Agreements.
UK-Based
An IT support team that’s a pleasure to deal with, with all your questions answered in plain English, and where it’s easy to get the help you need, as soon as you need it courtesy of highly experienced, UK-based specialists.
No Issue We Can't Fix
99% of our support tickets get a response in just 10 minutes, with most issues resolved remotely. Trusted by Islington businesses since 2003, our Microsoft Certified technicians are able to deal with absolutely any issue.
Talk to us
A few words from our clients
A pleasure to work with. Friendly and efficient. Competitive pricing. Tailored solutions. “A real asset to us.” We’re so proud of our reviews, we’d like to share them with you.
Switching to PC Docs was the best decision we made for our growing practice...
PC Docs has truly taken all the stress of IT from us.
PC Docs has truly taken all the stress of IT from us.
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
John and his IT support team at PC Docs have been a real asset to us at Chiller Box… We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
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