Managed IT Support London
IT Support Hertfordshire
Your one-stop-shop for IT support in Hertfordshire, supporting your vision for growth, brand reputation and competitive edge.
From fixing your everyday IT problems to delivering tailored, strategic advice to support you in your long term commercial goals, you can rely on the helpful, friendly team at PC Docs to take care of every aspect of your IT and telecommunications needs.
Comprehensive IT Audit
FREE to all new PC Docs Hertfordshire IT support clients.
Is your IT system safe and secure? Are your operating systems still supported, or are they prone to attack? Are you at risk from ageing hardware? How’s your internet speed and WiFi coverage, is there room for a productivity boost?
All these vital issues and more are explored in our comprehensive IT Audit worth £1195, yours for FREE when you become a PC Docs client.
What’s included?
- Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
- Data Recovery & Security – ensuring your business isn’t at risk from inadequate or unmonitored backups
- Network Infrastructure – checking cabling meets current standards and WiFi is providing sufficient, secure coverage
- Emails – assessment of current email applications, checking backup processes, identifying any room for speed and reliability enhancement
- Operating Systems and Software – ensuring current systems and software are up to date and in support for updates and security patches
- Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure no risk of failure
Existing Hertfordshire Based Clients
PC Docs provides IT support services to the following happy Hertfordshire clients:
Why should you work with PC Docs?
Our metrics don’t lie. We prioritize your operational efficiency above all else.
95%
of our clients are completely satisfied with our expert IT support
99%
of IT support tickets are responded to within 10 minutes
100%
of new clients wish they made the switch earlier!
6 Great Reasons to Choose PC Docs for IT Support in Hertfordshire
When it comes to IT support, there are lots of great reasons why Hertfordshire businesses across a vast range of industries choose PC Docs as their preferred partner.
Fast
99% of support tickets get a response within just 10 minutes, with most issues resolved remotely for the ultimate in speedy problem-solving.
Expert
Our Microsoft Certified technicians and IT experts have all the knowledge you need to compete in a challenging marketplace.
Experienced
Barnet businesses have used PC Docs for IT support since 2003. Our long term experience allows us to fix any issue, however complex.
Dedicated
Fed up wasting your day trying to get supplier support? Hand it over to us and we’ll make all those third party calls we know you dread.
5-Star Rated
We’re proud of our 5-star reviews, but we’re not complacent. Our efforts continue to ensure our clients remain delighted to recommend us.
Jargon-Free
We operate a jargon-free service here at PC Docs, so you can rest assured you’ll always know what we’re talking about.
FAQ
Your Trusted Hertfordshire IT Support Company
At PC Docs we’ve been trusted for our expertise, honesty and genuine commitment to resolving our clients’ IT issues for the past 17 years. Considered one of the leading IT companies in Hertfordshire, our aim has always been to do our very best to help, at all times.
From high speed internet, remote working, cloud telecoms and network solutions tailored to protect your business and take it to the next level, to first class fully managed business IT support, Hertfordshire SMEs know that from PC Docs, they’ll receive nothing but top rate customer service from day one.
What IT support services do you offer?
Our IT support services are fully managed and include all-inclusive onsite visits and unlimited remote IT support. Our UK-based helpdesk, staffed by friendly Microsoft Certified technicians, is available during business hours. For out of hours or urgent issues, we offer an enhanced service with a dedicated line, so you can reach us whenever you need us.
How much does IT support cost?
Costs for IT support in London vary depending on various factors such as location, precise requirements and the level of technical experience required. We prefer to tailor our IT support packages to suit the individual needs of a business, and you are welcome to contact us for a bespoke quotation.
To give you an idea of costs, however, fixed rate IT support based on a Service Level Agreement starts from as little as £15 plus VAT per calendar month. This gives you access to our expert IT support helpdesk. We also offer ad-hoc IT support London wide starting from £100 plus VAT per hour. This needs to be pre-paid in blocks of 5 hours.
Please do get in touch should you require a more precise quotation.
How quickly can you fix my IT issue?
We offer a guaranteed two-hour response time for all IT support issues. However, in 99% of cases, we’ll respond to support tickets in just 10 minutes. Our aim is to do whatever we can to resolve your issue in the shortest timeframe possible. We have the experience and expertise amongst our small business IT support team to get to the bottom of problems swiftly, and the determination to ensure you are back up and running without unnecessary delay.
What IT issues can you fix?
Our experts have wide-ranging experience in various aspects of IT, so there is little we come across that we cannot resolve or provide specialist guidance on, and that includes most problems with bespoke applications.
Working remotely, we are able to install and upgrade software, configure changes to network settings, assist with password issues and offer user guidance for the likes of apps and updates. If an issue requires an onsite visit, perhaps to deal with a local hardware issue, then we’ll let you know straight away.
Your contract will outline what is and is not included in your personalised IT support service, but rest assured we have the knowhow to deal with a wide scope of issues.
Can you set my business up to work from home?
Absolutely yes, and we can support all your remote workers too. We offer the full set-up, from mobile services and cloud telephone systems in UK to virtual servers, hosted email and web conferencing. In other words, everything you need to create a flexible workforce, capable of keeping your business running at all times, whatever curve balls life may throw at it.
What is ‘fully managed’ IT support?
When we say ‘fully managed’, that means our expert team takes full ongoing responsibility for every aspect of your IT and telecoms systems. From cloud backups to ensuring all the latest updates and software versions are installed, through to system efficiency audits and troubleshooting, everything is geared towards keeping your business up and running, and optimising efficiency.
With the majority of businesses completely reliant on a smooth-running IT infrastructure nowadays, proactive network monitoring is vital to identify and stem issues that have the potential to slow productivity or bring workflow to a standstill. Fully managed IT support reduces business risk by ensuring continuity, and is a crucial part of our fully managed IT support services for London businesses.
Do you need to come to my office to provide IT support?
We offer an onsite IT support service throughout London, however in many cases we find that we can resolve most issues remotely. This provides the advantage of a faster turnaround, together with reduced costs because obviously the element of travel is removed.
Our remote IT support service is very popular, allowing us to access your systems from our office, swiftly identifying and resolving issues and getting you back up and running quickly.
99% of our support tickets get a response within just 10 minutes with the majority of issues being resolved without the need for an onsite visit.
Customer Service
Your needs are important to us. That’s why 99% of our support tickets get a response within just 10 minutes. A response from people who are knowledgeable, yet a pleasure to talk to. People who are happy to help with everything, from minor issues through to complex queries. It’s precisely why PC Docs has become the IT support company Hertfordshire businesses know they can trust for the highest levels of customer service.
UK-Based
Your IT support company in Hertfordshire where everyone speaks your language, and takes the time to explain what you need to know, without the jargon. Pick up the phone and talk directly to our locally based Microsoft Certified helpdesk technicians whenever you have an issue. Just like you, we appreciate being able to get the right help from people we can understand. It’s precisely why we make sure you get to do the same.
No Issue We Can't Fix
From minor day to day frustrations, to major productivity challenges that call for tailored IT and telecoms solutions, there is nothing our experts have been unable to take care of over the past 17 years of providing IT support Hertfordshire wide. Tap into our vast experience and knowhow whenever you need it. Whatever your issue, we’ll work hard to find the perfect solution. Because we’re genuinely dedicated to making a difference to your business.
Talk to us
A few words from our clients
A pleasure to work with. Friendly and efficient. Competitive pricing. Tailored solutions. “A real asset to us.” We’re so proud of our reviews, we’d like to share them with you.
Switching to PC Docs was the best decision we made for our growing practice...
PC Docs has truly taken all the stress of IT from us.
PC Docs has truly taken all the stress of IT from us.
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
John and his IT support team at PC Docs have been a real asset to us at Chiller Box… We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
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