Secure, Productive Work from Any Approved Location
Secure Remote Working Solutions for UK Businesses
Give employees reliable access to the applications, files, communications and technical support they need across office, home and hybrid working.
PC Docs combines Microsoft 365, cloud services, secure remote access, virtual desktops, business telephony, managed devices and ongoing support into remote working solutions designed around your organisation.
Services Overview
Hybrid Working Needs More Than Remote Access
Remote working succeeds when connectivity, devices, identities, applications, communications and technical support operate as one coherent service. A quick remote-access workaround may allow employees to connect, but it can also introduce poor performance, duplicated files, unmanaged devices or unnecessary security exposure.
PC Docs designs remote working solutions around employee roles, locations and business processes. We identify which applications and information each group needs, how employees should authenticate, which devices are permitted and how communication and support will operate away from the office.
The resulting solution may combine Microsoft 365, cloud services, virtual desktops, managed remote access, cloud telephony, business hardware and responsive IT support. Different user groups can receive different arrangements rather than forcing every employee into one standard model.
Cloud Virtual Desktops
Provide suitable users with a centrally managed desktop containing their approved applications, settings and access to business information.
PC Docs assesses application compatibility, user profiles, performance, connectivity, security, licensing and resilience before recommending whether cloud virtual desktops are appropriate. Not every employee necessarily needs the same desktop specification.
Secure Remote Access
Provide controlled access to retained office, server or cloud-based systems using methods appropriate to the application and level of risk. These may include strongly authenticated VPNs, application-specific access, zero-trust controls or managed virtual desktops.
Remote access should not expose Remote Desktop Protocol or other sensitive services directly to the public internet.
Cloud Business Telephony
Allow authorised employees to make and receive business calls using compatible desk phones, computer software or mobile applications across office and remote locations.
PC Docs can configure numbers, users, call routing, opening hours and supported features so that customers receive a consistent experience regardless of where employees are working.
Remote-working Hardware
Specify business laptops, monitors, docking stations, headsets and accessories around individual roles, applications, mobility and workspace requirements.
Devices can be configured with supported software, accounts, updates, encryption and agreed security controls before being issued to employees. PC Docs can also help plan replacements and coordinate suitable warranty support.
Security, Monitoring and Support
Protect remote-working identities and devices using appropriate access policies, multi-factor authentication, endpoint security, updates, encryption and monitoring.
PC Docs can also provide remote employees with a clear route to technical support. Monitoring refers to the health and security of agreed devices and services; any monitoring of employee activity would require a separate business, legal and data-protection assessment.
Connectivity for Reliable Remote and Hybrid Working
Remote employees depend on their internet connection, local Wi-Fi, router and the performance of the services they access. Download speed alone does not determine whether remote working will be reliable.
Video meetings, cloud telephone calls, file synchronisation and virtual desktops can also be affected by upload capacity, latency, jitter, packet loss, Wi-Fi coverage and competing household traffic.
PC Docs can assess the technical requirements of each remote-working service and guide office and home connectivity. Where a connection is business-critical, the organisation should also consider appropriate fallback arrangements rather than relying on one connection without a continuity plan.
Secure Remote Working by Design
Remote working extends business access beyond the managed office network, so security must cover the employee, account, device, connection, application and information being accessed.
Appropriate measures may include company-managed devices, multi-factor authentication, supported software, automatic updates, endpoint protection, encryption, restricted administrator rights, approved file storage and the ability to remove business access when a device is lost or an employee leaves.
Employees should also understand how to recognise phishing, protect screens and conversations, handle confidential information and report lost devices or suspicious activity.
PC Docs can configure agreed technical controls, but the organisation remains responsible for its employees, policies, information and any legal or regulatory requirements.
Company Devices or Bring Your Own Device?
Company-managed devices generally give the organisation greater control over configuration, security, updates, support and the removal of business data. However, some organisations permit employees to use personally owned devices through a bring-your-own-device policy.
BYOD should not be introduced simply because employees already own suitable equipment. The organisation should decide which applications and information personal devices may access, how business and personal data will be separated and what happens if a device is lost, compromised or no longer authorised.
PC Docs can assess the available technical options, but the organisation should also address employee privacy, acceptable use, data protection and ownership responsibilities in a documented policy.
Remote Working and Business Continuity
Remote working can provide useful operational flexibility when an office becomes unavailable, but it is not automatically a complete business-continuity or disaster-recovery solution.
Employees may still depend on Microsoft 365, cloud platforms, internet connections, identity services, telephone providers and customer-managed systems. A failure affecting one of these dependencies can interrupt work across every location.
PC Docs can help identify critical services, review backup and recovery arrangements and consider alternative connectivity or communications. The organisation should document how essential work will continue if systems, suppliers or employee devices become unavailable.
Benefits of Secure Remote Working Solutions
- Give employees consistent access to approved systems and information.
- Reduce dependence on files stored on individual home computers.
- Maintain business phone and collaboration workflows across locations.
- Support recruitment, retention and operational flexibility.
- Apply clearer identity, device and data-protection controls.
- Provide remote workers with professional help when technical problems arise.
- Standardise technology across office and remote locations.
- Reduce uncontrolled use of personal file-sharing and messaging tools.
- Maintain clearer ownership of remote devices and business access.
Our Remote Working Implementation Process
How PC Docs Delivers Remote Working Solutions
A successful remote-working environment should be tested with real users and genuine business workflows before it is deployed widely.
PC Docs follows a structured process covering employee requirements, applications, connectivity, devices, identity, security, communications and support.
1. Discover
Identify roles, locations, applications, data, devices and current frustrations.
2. Design
Select the right combination of collaboration, access, communications and security services.
3. Pilot
Test the solution with representative users and real workflows.
4. Deploy
Configure accounts and devices, migrate content where required and train employees.
5. Support
Monitor agreed systems, assist users and refine the service as working patterns change.
Why Choose PC Docs?
Whole-workflow Planning
PC Docs considers how employees authenticate, access applications, work with information, communicate with colleagues and customers and obtain technical support.
Security by Design
Identity, device security, permissions, approved storage and data handling are considered during design rather than added after deployment.
Flexible Technology
Different employee roles can receive appropriate devices, applications and access without assuming everyone works in the same way.
User Support
Remote employees receive a clear route to friendly, jargon-free support when accounts, applications, devices or connectivity cause problems.
One Technology Partner
Cloud services, networks, devices, telephony, cyber security and support can be coordinated through one technical partner.
Build a Better Hybrid Working Environment
Tell PC Docs how and where your employees work, which systems they need and what is currently causing friction. We will recommend a secure, practical remote-working solution.
FAQ
Could Your Remote-working Environment Work Better?
Tell PC Docs where your employees work, which applications and information they need and what is currently causing security, communication or productivity problems.
We will review your users, devices, connectivity, cloud services, communications and support requirements before recommending a practical remote or hybrid working solution.
What technology is needed for remote working?
Typical requirements include suitable devices, reliable connectivity, strong identity protection, approved file and collaboration tools, secure access to business systems, communications and responsive support.
Is a VPN always the best remote-access solution?
No. A VPN may be appropriate for some retained systems, but cloud applications, zero-trust access or virtual desktops may be safer and simpler for other needs. The choice should follow a risk and workflow assessment.
How can we secure employees working from home?
Use managed devices, supported software, multi-factor authentication, appropriate access policies, endpoint protection, updates, secure configuration, user awareness and reliable backups.
Can employees use their personal computers?
They can in some models, but unmanaged devices increase support, privacy and security concerns. If bring-your-own-device access is allowed, clear technical and policy controls are needed.
How can remote employees answer the office phone?
A cloud VoIP system can route business calls to compatible desk phones, computer clients or mobile apps, subject to configuration and connectivity.
Can PC Docs support a mixture of office and home workers?
Yes. The environment can be designed around hybrid teams, with different access, equipment and support arrangements for relevant roles.
What internet connection is needed for remote working?
Requirements depend on the applications, video meetings, cloud telephone calls, file transfers, virtual desktops and number of people sharing the connection. Upload capacity, latency, packet loss and connection stability can be as important as download speed. PC Docs can explain the technical requirements, but home-service performance remains subject to the employee’s provider and local network.
What is the difference between a VPN and a virtual desktop?
A VPN creates a protected connection that may allow an authorised device to access selected business-network resources. A virtual desktop delivers a centrally hosted desktop and applications to the user. The better option depends on applications, data, devices, performance, licensing, security and how much control the organisation requires.
Can PC Docs improve an existing remote-working setup?
Yes. PC Docs can review existing devices, Microsoft 365, file storage, remote access, virtual desktops, telephone systems, security and support arrangements. We will identify performance problems, unnecessary risk and fragmented technology before recommending prioritised improvements.
How do remote employees receive IT support?
Employees can contact PC Docs through the support channels defined in the organisation’s agreement. Many account, application and device problems can be diagnosed remotely. If a problem involves home broadband, personal equipment or another service outside the agreed scope, PC Docs will explain the likely cause and appropriate next step.
Do remote workers need company-owned laptops?
Not in every working model, but company-managed devices normally provide better control over security, updates, applications, support and business data. Where personal devices are permitted, the organisation should define approved access, minimum security requirements, privacy responsibilities and how business information will be removed when access ends.
Are remote-working systems automatically backed up?
No. Remote access, cloud storage, platform availability, retention and independent backup are different. Backup and recovery arrangements should be designed around the applications and information the organisation needs to restore. PC Docs can assess existing protection and recommend managed backup where appropriate.
Can remote employees work securely on public Wi-Fi?
Public Wi-Fi can introduce additional risk and may be unreliable. Employees should follow the organisation’s policy and use only approved devices, applications and access methods. Depending on the situation, a protected mobile connection may be preferable. Sensitive work should not proceed if the employee cannot establish an appropriately secure connection.
Can employees work remotely from another country?
Technically this may be possible, but the organisation should approve it before access begins. International working can affect data protection, employment, tax, insurance, security and software-access arrangements. Technical controls may also restrict access by location. PC Docs can advise on system configuration but cannot replace appropriate legal or HR advice.
How much do remote working solutions cost?
Costs depend on user numbers, devices, Microsoft and cloud licences, remote-access technology, virtual desktops, telephone services, security controls, migration and ongoing support. PC Docs reviews different user groups and provides a tailored proposal rather than applying the same technology and cost to every employee.
How long does a remote-working implementation take?
The timescale depends on employee numbers, existing systems, applications, connectivity, devices, data migration and security requirements. A straightforward deployment may be completed relatively quickly, while a complex environment may require compatibility testing, a user pilot and a phased rollout.
Does PC Docs provide remote-working support throughout the UK?
Yes. Design, cloud configuration, account administration and most technical support can be delivered remotely to businesses throughout the UK. Where equipment installation, cabling or another on-site service is required, availability and any associated costs will be confirmed according to location.